How to Improve Bad Attitudes & Boost Employee Morale

Happy workers do better work, and as a cleaning company owner, it’s a part of your job to make sure every employee is eager to pull the weight. While most people take well to clearly laid out rules and firm and fair leadership, every manager sometimes needs to deal with negative workplace attitudes. If you unlock the secret of dealing with an employee’s sour disposition, you’ll have the key to managing your team more proficiently.

If you’d like to expand your client base in Scottsdale, AZ and grow your cleaning company franchise, learning how to put a stop to staff negativity and improve their morale is a useful skill to have. Read on to see how you can turn this unwelcome situation to your advantage.

How do you handle difficult employees?

Is there a worker on your team who you would hate to lose because of their consistently good results, but their attitude just rubs you the wrong way? If they show signs of dissatisfaction and have an unpleasant demeanor, it may be time to address the issue. Although the situation may be unpleasant, you can successfully tackle it with a one-on-one conversation:

• Be direct: The issue should be approached with a matter-of-fact attitude. Beating around the bush does nobody a favor, so communicate your concerns in a simple and straightforward manner. However, try not to sound too harsh, and remain calm and tactful.
• Be specific: Instead of presenting the issue as a character flaw, focus on specific situations where you feel the person’s behavior could have been different. By giving a specific example, you’ll both give the worker a good pointer and an opportunity to save their face.
• Be directive: Lay your expectations out clearly. Give easy-to-understand instructions and provide a positive example that you expect the employee to follow.  Also, explain how this improvement of their attitude would benefit your joint efforts.
• Be positive: Nobody likes criticism, but a spoonful of sugar makes the medicine go down. The chances are that your feedback will produce better results if you pepper it with some due praise for the good things the person is doing.
• Be on the lookout for improvements: Keep track of the worker’s attitude in the days and weeks after your conversation. If their behavior changes for the better, acknowledge and encourage it. If your comments have fallen on deaf ears, you may need to take further action. Whether you continue working together or part ways, you’ll know you’ve done your best.

To hone your managerial skills even further, read up on addressing your workers’ complaints tactfully, bringing up declining performance with your staff, and protecting the cleaners from workplace injury.

Where in Scottsdale, AZ can I buy a great cleaning company franchise?

The cleaning industry is booming, but the competition is tough, too. If you’re apprehensive about going at it on your own, there’s a perfect solution: purchase a popular cleaning business franchise and become a star player in the industry in no time. MaidThis Franchise is here to be your reliable source of information and guide through the world of residential and vacation rental cleaning.

Our comprehensive training will give you the necessary strategies to perform your daily tasks as the owner of a franchise business. We’ll also keep in touch throughout your meteoric rise, so you can get guidance whenever you need it. Together, we’ll provide your clients with outstanding service excellence and ensure fantastic revenue even during COVID-19.

Whether you’re just starting out or are a seasoned business owner looking for a competitive edge, we’re your one-way ticket to success. Get in touch with us today!

Dealing with Employee Complaints: How to Do It Successfully

One thing that can set you apart in the cleaning business is having satisfied people working under you is. If your staff shows up to work eager to get the job done right, it’s one of the most powerful assets you can have. And there are few things that can contribute to employee satisfaction as much as knowing that their manager keeps an open line of communication and acknowledges their opinions.

When an employee approaches you with a complaint, however, it can be a tricky situation to handle. Read on to discover how to manage your workers’ complaints when they arise. These skills will come in very handy if you lead a successful cleaning company franchise in Scottsdale, AZ.

How do managers handle employee complaints?

No business owner is happy to get an employee complaint. Still, it’s a great sign that they find you approachable and feel comfortable sharing their concerns. If you respond to it wisely, you’ll establish a trusting relationship with your staff. This means that you’ll be the first to hear of any problems and get a chance to tackle it before it can escalate and affect your business.

Here’s what to do:

• Listen carefully: Though it may seem like a minor issue, don’t dismiss it straight away. Pay close attention to what the person’s saying and show interest. You may discover an important snippet of information that could prove to be useful in the long run.
• Gather information: Ask plenty of questions and do your best to get to the bottom of it. You’ll benefit from untangling the situation but that will only be possible if you truly understand the full scope of the problem and learn all the relevant details.
• Document it: Ask the worker to submit the complaint in writing, especially if it’s an issue that needs to be investigated further. This way, you’ll have the facts of the matter in black and white, which can help with your next steps.
• Show appreciation: Thank the worker for coming to you. Trust is fragile, so do your best to assure the person that you’ll look into the problem, whatever it may be. However, don’t make any promises as to the outcome before you can see the whole picture.
• Address the issue: What you do next depends on the nature of the complaint. Is it something that you could fix yourself, like taking further precautions to make the staff feel safer on the job or providing them with better quality cleaning supplies? Or is it an incident with another employee or even a client? Take action in the direction of solving it.
• Update the employee: Let the person know what course of action you’re taking. If the complaint turns out to be unfounded, explain it. In case you’re following up on the complaint and making further steps to remedy the issue, share that as well.
• Bear it in mind: Even after the complaint is resolved and you move forward with your daily business, pay attention to how things are going.

Which profitable cleaning company franchise in Scottsdale, AZ should I buy?

If you’d like to learn the best kept secrets of the cleaning business and grow your brand, there’s no better way to do it than to become a part of MaidThis. Our cleaning company franchise offers aspiring entrepreneurs a chance to learn and grow while running a profitable business from the comfort of their homes.

You’ll get to work alongside the leading experts in the field, connect with other cleaning company owners, have technical support for your website, and reap other benefits. If you’re ever in doubt about how to deal with employee dissatisfaction or how to tell your worker to step up their game, you’ll have our operations manual and the advice of experienced pros to fall back on.

Contact MaidThis Franchise and it’ll all be smooth sailing from here on out!