Franchise Success Manager
Job Application

WHO WE ARE

“Who is MaidThis Cleaning?” The most kick-ass cleaning franchise in the entire world.

“Cleaning, like house cleaning? Seriously?” Yup that’s what we do and we’re pretty awesome at it.

We’re based in sunny Los Angeles, California but our operations team works completely remotely….we have team members in California, Honduras, Mexico, Venezuela, South Africa, and India at the moment. 

We have multiple franchisees across the U.S., and are now looking for an awesome & dynamic business- minded Franchise Success Manager (that’s you!) to work directly with our franchisees to help them achieve their individual and company goals.

Job Summary

We’re not big on official titles….the Founder of our company’s title is “Head Janitor” and our head sales guy is “Head Toilet Paper Roll Dispenser”. 

If we had to put a title to this role, it would be “Franchise Success Manager”.

As a Franchise Success Manager, your primary role is to help make the franchisees as successful as possible!

You’ll be a critical member of the MaidThis operations team and will be the primary point of contact between the franchise partners and the MaidThis Home Office. You’ll provide strategic business and operations support, coaching, and development to franchise partners to increase their revenue and profitability. 

Some Details

Position Location: 100% Remote! Sip mai tais while working (not too many though…)

Employment Status: Permanent Full-time 

Travel: Minimal

Compensation: $75K + (commensurate with experience) plus Benefits & Bonuses

If you were nodding your head and smiling while reading this application, this position is likely made for you. Please fill out your application here.

Why join MaidThis

  • Our business model helps people achieve their dream of financial, location, and time freedom
  • Servant leadership culture that serves, supports, and empowers all team members with a keen sense of loyalty and inclusion
  • Fully remote – you’ll be on during set business hours, but you can work from anywhere in the world!
  • Opportunity for MASSIVE career growth

As the Franchise Support Manager, you will be responsible for…

  • Training and coaching franchisees on operational functions such as cleaner & admin recruitment/training/ retention, marketing, social media, business development, and goal setting 
  • Creating and managing the franchisee ongoing support framework, including updating the Operations Manual
  • Enforcing best practices amongst the franchisees 
  • Creating a list of new R&D initiatives that can help franchisees, which may include coordinating the testing of new local marketing or operations tactics
  • Listening to the franchisees needs and finding support solutions based on what is needed 
  • Tracking KPIs of franchisees, including financial reporting
  • Acting as a communication conduit to the senior leadership team
  • Creating opportunities for franchisee collaboration and sharing of best practices
  • Fostering community & culture within the online forums within franchisees
  • Building and potentially leading the future Franchise Operations & Support team

The Must Haves…

  • Experience working in or with small business
  • Strong understanding of small business financials and metrics  
  • Proven track record of coaching and mentoring others to achieve results
  • Detail-oriented with strong skills in creating and refining systems and processes
  • Excellent interpersonal and relationship skills 
  • Ability to evaluate performance and drive action
  • Tech savvy (we use Slack and GSuite)
  • Strong verbal and written communication skills 
  • Servant leader mentality is HUGE
  • Sense of humor

It is an Asset to Have …

  • Have owned a franchise business or worked for a franchise system
  • Have worked as a Business Coach
  • Experience in staff recruitment, retention, and management
  • Creative skills in producing marketing assets, tools and resources
  • Business development and community marketing skills and experience

Characteristics for success…

You are an ideal candidate if you are a  solutions focused self-starter who can inspire, motivate, and influence. You are a servant leader who LOVES to help develop talented people reach their potential. You are an organized, multi-tasker who is comfortable wearing many hats. You are a critical thinker who takes initiative yourself and doesn’t wait to be told what to do. You are very organized, and will ALWAYS follow through with that you promise. 

You enjoy creating, building, and managing foundational frameworks to support a rapidly growing franchise system. Most importantly, you have a deep sense of empathy for entrepreneurial business owners and a passion for helping others succeed.

If you were nodding your head and smiling while reading this application, this position is likely made for you. Please fill out your application here.

Include this statement at the beginning of your application: “My favorite movie is ______” (fill out what is your favorite movie of course!). If you do not do this, we will not consider your application 😉