How to Improve Bad Attitudes & Boost Employee Morale
Happy workers do better work, and as a cleaning company owner, it’s a part of your job to make sure every employee is eager to pull the weight. While most people take well to clearly laid out rules and firm and fair leadership, every manager sometimes needs to deal with negative workplace attitudes. If you unlock the secret of dealing with an employee’s sour disposition, you’ll have the key to managing your team more proficiently.
If you’d like to expand your client base in Scottsdale, AZ and grow your cleaning company franchise, learning how to put a stop to staff negativity and improve their morale is a useful skill to have. Read on to see how you can turn this unwelcome situation to your advantage.
How do you handle difficult employees?
Is there a worker on your team who you would hate to lose because of their consistently good results, but their attitude just rubs you the wrong way? If they show signs of dissatisfaction and have an unpleasant demeanor, it may be time to address the issue. Although the situation may be unpleasant, you can successfully tackle it with a one-on-one conversation:
- Be direct: The issue should be approached with a matter-of-fact attitude. Beating around the bush does nobody a favor, so communicate your concerns in a simple and straightforward manner. However, try not to sound too harsh, and remain calm and tactful.
- Be specific: Instead of presenting the issue as a character flaw, focus on specific situations where you feel the person’s behavior could have been different. By giving a specific example, you’ll both give the worker a good pointer and an opportunity to save their face.
- Be directive: Lay your expectations out clearly. Give easy-to-understand instructions and provide a positive example that you expect the employee to follow. Also, explain how this improvement of their attitude would benefit your joint efforts.
- Be positive: Nobody likes criticism, but a spoonful of sugar makes the medicine go down. The chances are that your feedback will produce better results if you pepper it with some due praise for the good things the person is doing.
- Be on the lookout for improvements: Keep track of the worker’s attitude in the days and weeks after your conversation. If their behavior changes for the better, acknowledge and encourage it. If your comments have fallen on deaf ears, you may need to take further action. Whether you continue working together or part ways, you’ll know you’ve done your best.
To hone your managerial skills even further, read up on addressing your workers’ complaints tactfully, bringing up declining performance with your staff, and protecting the cleaners from workplace injury.
Where in Scottsdale, AZ can I buy a great cleaning company franchise?
The cleaning industry is booming, but the competition is tough, too. If you’re apprehensive about going at it on your own, there’s a perfect solution: purchase a popular cleaning business franchise and become a star player in the industry in no time. MaidThis Franchise is here to be your reliable source of information and guide through the world of residential and vacation rental cleaning.
Our comprehensive training will give you the necessary strategies to perform your daily tasks as the owner of a franchise business. We’ll also keep in touch throughout your meteoric rise, so you can get guidance whenever you need it. Together, we’ll provide your clients with outstanding service excellence and ensure fantastic revenue even during COVID-19.
Whether you’re just starting out or are a seasoned business owner looking for a competitive edge, we’re your one-way ticket to success. Get in touch with us today!