Cleaning Business Hacks: How to Improve Staff Performance

Your team is the cornerstone of your cleaning company. As long as they’re maintaining the service quality that the clients expect of them, you can expect your business to grow. However, what if a member of your crew isn’t living up to these standards? You’ll need to address this cleaner’s performance issues and see to it that they keep up with the rest of the team.

Read on to learn how to communicate your expectations to your staff so your cleaning business franchise in Scottsdale, AZ booms and develops without disruptions.

Why do employers monitor their workers?

Underperforming staff can seriously undermine your efforts. All the marketing in the world will mean little if the services you render aren’t up to par. Your clients will be quick to notice declining quality. When that happens, you’ll have a barrage of complaints coming your way. And before you know it, you’ll be looking at a decrease in revenue.

Don’t let these serious setbacks happen. If you closely monitor your cleaning technicians’ performance, you’ll never have to deal with damage control. Even when you’re running your business remotely, you can supervise your team by keeping track of client feedback. You’ll know what’s up at any given moment and you’ll be able to reverse a downward trend as soon as you spot it.

How do you address performance issues with employees?

If you notice that a worker is failing to meet professional standards, addressing the issue is the next step. Here’s how to talk to your crew members about performance problems:

  • Be clear: The conversation should be candid and impersonal. Give specific examples of what you’d like the cleaner to work on. This way, it will be easy for them to see which particular skill to focus on. Also, it won’t feel antagonizing, harsh, or as if you were personally attacking them.
  • Take interest in their side of the story: Listening to the person’s response may give you important information. You may discover the root cause of their low performance and find out what additional steps you could take to help them do the job right.
  • Organize refresher training: If you realize that the cleaner requires more input, it’s a good idea to provide them with additional training. Offer guidelines, remind them of the best practices to follow, and set a clear goal for them to work toward.
  • Keep monitoring: Pay attention to the cleaner’s performance in the weeks to come. See if the quality of their work is improving and give additional feedback if needed. Praise them for their efforts and let them know they’re on the right track.

What is a profitable cleaning business franchise in Scottsdale, AZ?

Are you a talented go-getter who isn’t afraid of dreaming big? Would you like to see your business soar and don’t mind working hard to achieve this? With MaidThis Franchise, success is just around the corner.

Why do employers monitor their workers

If you’d like to get the scoop on what it’s like running a cleaning business, our experts will walk you through it. For example, you’ll learn how to deal with complaints coming from your staff, how to do away with negative attitudes in your team, and how to protect your cleaners from workplace hazards. We’ll equip you with the different tools and resources that will help you set up and grow your cleaning company.

You’ll be working shoulder to shoulder with the leading pundits in the cleaning industry. Also, our international family of franchise owners will welcome you with open arms. Our reliable online platform will help you never miss a beat. Contact us today!